DeepL kicked me today

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Kraut
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DeepL kicked me today

Postby Kraut » Sun Dec 16, 2018 1:26 pm

! Aufgrund der hohen Zahl eingehender Anfragen von Ihrer IP-Adresse wurde der Zugang zum kostenlosen DeepL Übersetzer vorübergehend gesperrt. Bitte versuchen Sie es später noch einmal, abonnieren Sie DeepL Pro, oder senden Sie uns eine E-Mail unter Angabe Ihrer IP-Adresse an block@DeepL.com [IP: xxx.xxx.xxx.xx ]



I got this after the first text - a short review from Tripadvisor - that I pasted into their page today. This would mean that they give you only a certain volume for free.
Is DeepL Pro more than just unlimited volume?
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Re: DeepL kicked me today

Postby Ser » Sun Dec 16, 2018 2:13 pm

They mention "unlimited use of the web translator" as one of the benefits of a Pro account, implying the free service is limited.

They have clear formal terms and conditions for Pro accounts, but the characteristics of free usage of the service are defined rather vaguely.

Using the Website
[...] DeepL GmbH is entitled to modify (e.g. reduce, restrict, or expand) its free online services at all times and at its own discretion. Such modifications shall not affect the validity of the following terms and conditions.

Source: https://www.deepl.com/en/pro-license.html
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Kraut
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Re: DeepL kicked me today

Postby Kraut » Mon Jan 14, 2019 3:30 pm

There is a solution in case sb is barred.
https://de.pons.com/text-%C3%BCbersetzung
PONS also offers DeepL Translation and there seems to be no time limit.
However, they don't roll out the alternatives.
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Re: DeepL kicked me today

Postby tommus » Mon Jan 14, 2019 4:39 pm

About three weeks ago, I got an alert on DeepL that I had exceeded my limit. It then refused to work. I was pretty sure that I had not used it too much. So I sent them an email at info@deepl.com saying I was only using it for language learning. Within a day, it was back, and I have used it quite a bit since then without any problems.
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Re: DeepL kicked me today

Postby Ani » Thu Jan 17, 2019 11:31 pm

Could someone provide a translation of the message in the first post?

Anyone know have a guess at what "too much" is? I like Deepl, but I only started using it a week or two ago so I have no sense of what the limits might be
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Re: DeepL kicked me today

Postby neumanc » Fri Jan 18, 2019 12:17 am

Ani wrote:Could someone provide a translation of the message in the first post?

Anyone know have a guess at what "too much" is? I like Deepl, but I only started using it a week or two ago so I have no sense of what the limits might be

The message in the first post says:
! Due to the high number of incoming requests from your IP address, access to the free DeepL translator has been temporarily blocked. Please try again later, subscribe to DeepL Pro, or send us an email with your IP address to block@DeepL.com [IP: xxx.xxx.xxx.xx ]

I also have once been blocked by DeepL, and I also had the impression that I hadn't used it too much. But I have an explanation: It happened while writing and editing a longish text in my mother tongue while having it translated instantly. I have the impression that each time I typed in a new word a new translation process started and all the letters already typed and translated have been counted again and again. Since then, I've always typed my texts to be translated in a document beforehand and have it translated afterwards. Sometimes, I have documents with tenths of pages. Nonetheless, I've never been blocked again.
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