Not getting email notifications

Discuss technical problems and features here
User avatar
Ani
Brown Belt
Posts: 1303
Joined: Mon Mar 14, 2016 8:58 am
Location: Alaska
Languages: English (N), speaks French, Russian & Icelandic (beginner)
x 3224
Contact:

Not getting email notifications

Postby Ani » Sat Mar 10, 2018 7:31 am

A few days ago I stopped getting email notifications for subscribed threads and private messages. I checked my spam folder and my board subscriptions to see if anything was awry. Nothing I can see. Not sure what else to look at. Any ideas for me?
Thanks!
2 x
But there's no sense crying over every mistake. You just keep on trying till you run out of cake.

User avatar
Ani
Brown Belt
Posts: 1303
Joined: Mon Mar 14, 2016 8:58 am
Location: Alaska
Languages: English (N), speaks French, Russian & Icelandic (beginner)
x 3224
Contact:

Re: Not getting email notifications

Postby Ani » Wed Mar 14, 2018 9:09 am

Bump?
I really miss my emails :(
2 x
But there's no sense crying over every mistake. You just keep on trying till you run out of cake.

User avatar
rdearman
Site Admin
Posts: 3974
Joined: Thu May 14, 2015 4:18 pm
Location: United Kingdom
Languages: English (N)
Language Log: viewtopic.php?f=15&t=1836
x 8789
Contact:

Re: Not getting email notifications

Postby rdearman » Wed Mar 14, 2018 10:53 am

Ani wrote:Bump?
I really miss my emails :(

You need to check that you're not blocking: noreply@xgipublishing.com

I don't know who your ISP (Interent Service Provider) is but you need to make sure they aren't blocking that email address either. I don't think it is the forum since I'm still getting email alerts and I've not had anyone else report an issue. You might want to check your subscriptions in your "user profile"
0 x
: 4 / 100 100 Italian paperbacks:

Lollygagging Podcast available on iTunes

User avatar
Serpent
Black Belt - 3rd Dan
Posts: 3071
Joined: Sat Jul 18, 2015 10:54 am
Location: Moskova
Languages: heritage
Russian (native); Belarusian, Polish

fluent or close: Finnish+ (certified C1), English; Portuguese, Spanish, German+, Italian+
learning: Croatian+, Ukrainian, Czech; Romanian+, Galician; Danish, Swedish
exploring: Latin, Karelian, Catalan, Dutch, Chaucer's English
+ means exploring the dialects/variants
x 4058
Contact:

Re: Not getting email notifications

Postby Serpent » Wed Mar 14, 2018 5:47 pm

Have you tried disabling them and then enabling again?
1 x
LyricsTraining now has Finnish and Polish :)

User avatar
Radioclare
Blue Belt
Posts: 734
Joined: Sat Jul 18, 2015 12:59 pm
Location: England
Languages: Speaks: English (N), Esperanto, German, Croatian
Learns: Russian
x 1881
Contact:

Re: Not getting email notifications

Postby Radioclare » Wed Mar 14, 2018 9:10 pm

I've got the same problem as Ani :(

I just checked and the last email notification I had of anything on the forum was 5 March. Since then I reckon there are about 20 things (a combination of PMs and posts in the Russian thread) that I should have had email notifications about but haven't.

There's definitely nothing in my spam folder and I still look like I'm subscribed to everything I expect to be, but I'll try unsubscribing and resubscribing in case that helps.

How would I find out whether my ISP is blocking the email address? :?
2 x

User avatar
Ani
Brown Belt
Posts: 1303
Joined: Mon Mar 14, 2016 8:58 am
Location: Alaska
Languages: English (N), speaks French, Russian & Icelandic (beginner)
x 3224
Contact:

Re: Not getting email notifications

Postby Ani » Thu Mar 15, 2018 5:45 am

I use a Gmail address so nothing should be blacklisted. I can also try subscribing and unsubscribing..

Radioclare wrote:I've got the same problem as Ani :(

I just checked and the last email notification I had of anything on the forum was 5 March.


Sorry it is happening to you too! (But kind of glad I'm not the only one) March 5th were my last notifications too.
1 x
But there's no sense crying over every mistake. You just keep on trying till you run out of cake.

User avatar
Bex
Green Belt
Posts: 354
Joined: Thu Sep 15, 2016 7:10 am
Languages: English (N), Spanish (A2)
Language Log: https://forum.language-learners.org/vie ... =15&t=7387
x 700

Re: Not getting email notifications

Postby Bex » Thu Mar 15, 2018 7:22 am

Me neither! Same problem :(
1 x
2018 Spanish Output Challenge
50,000 words written: 13902 / 50000
3,000 minutes speaking: 1380 / 3000 Unofficial

SC 2018/19: Spanish
100 books: 24 / 100
100 films: 25 / 100

User avatar
Radioclare
Blue Belt
Posts: 734
Joined: Sat Jul 18, 2015 12:59 pm
Location: England
Languages: Speaks: English (N), Esperanto, German, Croatian
Learns: Russian
x 1881
Contact:

Re: Not getting email notifications

Postby Radioclare » Thu Mar 15, 2018 10:49 am

Ani wrote:I use a Gmail address so nothing should be blacklisted. I can also try subscribing and unsubscribing..


I'm using a Gmail address too - I wonder whether that's the problem. But no idea why it would be :?
1 x

User avatar
rdearman
Site Admin
Posts: 3974
Joined: Thu May 14, 2015 4:18 pm
Location: United Kingdom
Languages: English (N)
Language Log: viewtopic.php?f=15&t=1836
x 8789
Contact:

Re: Not getting email notifications

Postby rdearman » Thu Mar 15, 2018 12:02 pm

I have logged into the email system as noreply and I've successfully sent a number of emails to myself at 3 different email addresses including my gmail account. So I don't believe the problem is with either the source email server or the destination server. I sent a test message to Radioclare and got a successful delivery acknowledgement. I think this is something to do with the forum software rather than the email delivery method.

We are looking at this, but might take a little while to puzzle out! Bear with us.
4 x
: 4 / 100 100 Italian paperbacks:

Lollygagging Podcast available on iTunes

User avatar
Radioclare
Blue Belt
Posts: 734
Joined: Sat Jul 18, 2015 12:59 pm
Location: England
Languages: Speaks: English (N), Esperanto, German, Croatian
Learns: Russian
x 1881
Contact:

Re: Not getting email notifications

Postby Radioclare » Thu Mar 15, 2018 12:37 pm

I confirm I got the test message :)

Thank you for looking into this for us!
0 x


Return to “Technical Support and Feature Requests”

Who is online

Users browsing this forum: No registered users and 1 guest