Outage on Site 06/07 December

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rdearman
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Outage on Site 06/07 December

Postby rdearman » Wed Dec 07, 2016 4:06 pm

Hello All,

First let me apologise for the outage we've had over the last 24 hours. There was a problem with the server, which affected every site on the entire machine. The hosting provider was already working on it by the time I notified them, having been informed by other clients. They had to do a full server restoration of over 638 Gigabytes and then repair various issues related to the SQL DB.

It is the first time we've had a major outage for an extended period of time, and as a moderation/administration team we'll go off and look at alternatives. Again I apologise for the outage, and the length of time it took to restore the service.

Regards,
rdearman.

EDIT: The super challange bot website was also down, however because the tweets were held on the twitter server awaiting processing you shouldn't see any problems with your tweeted updates to the bots, other than they will not have processed until today.
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Re: Outage on Site 06/07 December

Postby tomgosse » Wed Dec 07, 2016 4:09 pm

rdearman wrote:Hello All,

First let me apologise for the outage we've had over the last 24 hours. There was a problem with the server, which affected every site on the entire machine. The hosting provider was already working on it by the time I notified them, having been informed by other clients. They had to do a full server restoration of over 638 Gigabytes and then repair various issues related to the SQL DB.

It is the first time we've had a major outage for an extended period of time, and as a moderation/administration team we'll go off and look at alternatives. Again I apologise for the outage, and the length of time it took to restore the service.

Regards,
rdearman.

Thank you for all the work you put into this. :)
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Re: Outage on Site 06/07 December

Postby NoManches » Wed Dec 07, 2016 4:12 pm

Yes, thanks for all the work you have done!

On a positive note: when the site was down I actually had to find material in my L2 to read. Sometimes I spent too much time here learning how to learn a language, and not enough time actually learning a language.
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Re: Outage on Site 06/07 December

Postby rdearman » Wed Dec 07, 2016 4:14 pm

NoManches wrote:Yes, thanks for all the work you have done!

On a positive note: when the site was down I actually had to find material in my L2 to read. Sometimes I spent too much time here learning how to learn a language, and not enough time actually learning a language.

A constructive use of time! I commend you. I at least managed to listen to some French news while waiting for the technical guy to explain to me what a 1045 error was and why it would take awhile to fix! :D
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Re: Outage on Site 06/07 December

Postby LadyGrey1986 » Wed Dec 07, 2016 4:17 pm

Thanks Rdearman! I am so glad the site is up and running again. I really missed you guys!
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Re: Outage on Site 06/07 December

Postby Xenops » Wed Dec 07, 2016 4:26 pm

As Iverson mentioned on HTLAL, I think the absence of this forum alerts us as to how important this forum is, and how we need to set up a funding system to keep this alive for the long term.
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Re: Outage on Site 06/07 December

Postby klvik » Wed Dec 07, 2016 4:36 pm

Thank-you for fixing the site and for being so gracious about a problem that was not under your control.
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Re: Outage on Site 06/07 December

Postby DaveBee » Wed Dec 07, 2016 4:39 pm

rdearman wrote:It is the first time we've had a major outage for an extended period of time, and as a moderation/administration team we'll go off and look at alternatives.
If you're considering changing hosts, the (UK) Internet Service Providers Association awards might offer some contenders for consideration.

2016 shared hosting winner: Heart Internet (home pro?)
2014 Shared hosting winner: MacAce (cPack?)
2013 SME business host winner: Storm Internet
2012 SME business host winner: Netcetera
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Re: Outage on Site 06/07 December

Postby Ogrim » Wed Dec 07, 2016 4:39 pm

I join in thanking rdearman for reacting rapidly for solving the problem. It is great to have a reactive admin who communicates with the members.

Xenops wrote:As Iverson mentioned on HTLAL, I think the absence of this forum alerts us as to how important this forum is, and how we need to set up a funding system to keep this alive for the long term.


The fact that I did not even think of going to HTLAL to see if this outage was mentioned there, but posted in the Facebook group instead, just shows how this forum has totally replaced HTLAL, at least for me.
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Re: Outage on Site 06/07 December

Postby tomgosse » Wed Dec 07, 2016 4:51 pm

Ogrim wrote:The fact that I did not even think of going to HTLAL to see if this outage was mentioned there, but posted in the Facebook group instead, just shows how this forum has totally replaced HTLAL, at least for me.

Same here.
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